I have a $200 balance remaining on my Viagogo account after purchasing a ticket. While the system shows a refund option, every time I attempt to transfer the balance back to my card, I receive an error stating, “Please try again later.” It’s suspicious that their system works perfectly when accepting payments but conveniently fails when it’s time to issue refunds.
This issue has persisted despite multiple attempts. I expect Viagogo to resolve this immediately and process my refund without further excuses. Customers should not have to struggle to retrieve their own money. Viagogo must ensure their refund system functions properly and demonstrate better transparency and reliability.
I purchased tickets through Viagogo, and they claim they have been sent, but I never received them. Every time I contact customer service, they give the same excuse, saying the tickets were "transferred." Yet, no tickets have arrived, and no one is actually helping me resolve this issue. I have sen...
On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date. I tried selling the ticket through Viagogo’s platform, but that ...
I purchased a ticket for the M***** O**** DJ event held on September 24 through Viagogo. In August, I listed and sold that same ticket on the Viagogo platform. However, even after two months, I still haven’t received the ₺5,000 payment for the sale. The reference code for my transaction is 622424373...
I urgently need Viagogo to contact me because I still haven’t received a refund for a ticket I canceled. I wasn’t able to attend the match, so I followed the proper steps and canceled the ticket in time. I even submitted a refund request form, and my reference number is 5627***83. Despite doing ever...
I purchased two tickets for the Galatasaray vs. Eyüp Spor match through Viagogo (Order No: 5483***81), but the tickets are still not showing up in my account. Due to health reasons, I am unable to attend the game and wanted to either resell or request a refund for the tickets. However, there is no w...
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