Upwork requires a “review” after I paid for Connects — how can I unlock my account now?

If Upwork blocks your account for “review” after you’ve paid for Connects, it’s usually due to an automatic payment validation or identity verification process. Here’s how to unlock your account quickly:

• Verify your identity: If Upwork requests a review, go to their webpage and complete the verification process using your ID or a selfie. This step is required to reactivate suspended features after a flagged payment.

• Support form: If the review isn’t progressing, go to https://support.upwork.com/hc/en-us/requests/new and select Account access or restrictions.

Explain that your account was blocked after a legitimate payment and attach proof of the transaction (confirmation email or receipt).

• Phone contact (international): For direct assistance, you can call +1 (650) 316-7500, though the support form remains the most effective channel.

If your account remains blocked after completing these steps, submit your complaint on Xolvie to document the case and receive guidance until Upwork fully restores your access.