I uploaded my documents to Upwork and they were rejected without reason — how can I fix this?

When Upwork rejects your verification documents without a clear explanation, the best course of action is to review the technical requirements and resubmit them properly along with a formal request.

Here’s a practical step-by-step guide to resolve it:

• Check the requirements: The documents must be official (ID card, passport, or driver’s license), in color, with no glare or cropping, and must exactly match the name registered on your profile. Make sure the file is in JPG or PNG format and under 10 MB in size.

• Resubmit verification: Try uploading your document again. If the system automatically rejects it, wait 24 hours and retry using a different browser or device.

• Support form: If the rejection continues, visit https://support.upwork.com/hc/en-us/requests/new and select Identity Verification. Explain that your documents were rejected without a clear reason and attach a clear copy of the file.

If the issue remains unresolved or you still can’t verify your identity, file your complaint on Xolvie to document the situation and receive assistance until Upwork properly validates your documents.