I lost access to my Uphold account and funds, what are my next steps?

If you lost access to your Uphold account, first try recovering it using the registered email address and the password reset option.

If two-factor authentication is preventing access or you no longer have your device, use Uphold's account recovery process and be prepared to verify your identity with a government-issued ID and any additional documents requested.

If you still cannot access your funds, submit a support request through the Uphold Help Center using the email address associated with your account and include details of the issue, recent transactions, and any screenshots or error messages.

Do not create a second account, as this can delay recovery, and keep copies of all communications in case the issue needs to be escalated through the formal complaints process after support has reviewed your case.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.