Umingle Banned My Account After Wrong Age Entry From Keyboard Issue

I am writing to report that my account on Umingle was banned yesterday due to an incorrect age entry caused by my keyboard malfunctioning. Because of a ghost touch issue on my keyboard, my age was accidentally entered as 16, although I am actually 20 years old and reside in the Philippines. I believe this mistake led to my account being banned for violating the platform’s age policy, even though I am of legal age to use the service. I have not yet contacted support directly because I am worried they might try to call me, so I am explaining the situation clearly here instead. I kindly request that you review my account, take into account that my real age is 20, and remove the ban so I can continue using Umingle to meet new people in a safe and appropriate way. I am ready to provide any reasonable proof of my age if needed, as long as it can be done without phone calls.