Umingle Account Banned Incorrectly for Being Underage at Age 20

I am a user of the Umingle web platform, and my account was suddenly banned today on the grounds that I am underage, even though I am 20 years old. Before the ban, I was not shown any option to verify my age or upload an ID, and I have not found any appeal or support channel inside the platform where I can report this issue. I also have not made any payments or purchased any subscription with this account. I kindly request that my account be reviewed again, that the ban applied for alleged underage use be removed, and that my access to the platform be restored. If an age verification process is required, I am ready to provide the necessary information or documents through a secure channel you indicate.