Ubisoft Growtopia Banned Me Unfairly for Casino Participation Without Reviewing Logs

I was casually exploring Growtopia and stumbled into some random worlds that the game suggested. One of them was named B*****oz****1234, and I observed a portal that had neither a lock nor an owner. I assumed it was free, so I put down a Diamond Lock (DL) and destroyed the portal. The game was on the verge of restarting, and sadly, I was impacted by the slow-breaking glitch due to my illness. I was unable to get my DL before the timer expired, and when I logged back in, I found that I had been banned for "casino participation." This situation is unjust, considering I was only present for a brief moment, and the logs should clearly indicate what transpired. I trust that Growtopia will take a look at this situation and correct the error.