I pre-ordered Assassin's Creed Shadows from the Ubisoft Store, and they charged my card, but the game hasn't shown up in my account. I looked at the store, and it still says I can buy the game, like I never got it before. But my bank statement shows that the payment went through. I reached out to Ubisoft support by submitting a ticket, but I still haven't heard back from them. It’s really annoying to pay for a game ahead of time and then not be able to access it, especially with the release date getting closer. I thought buying from Ubisoft would be easier, but now I'm just waiting around with no updates. I need this problem sorted out fast so I can get into the game I already bought.
I’m trying to buy a game from Ubisoft, but I keep running into errors. The store won’t even let me enter my card details, and no matter what I try, I can’t complete my purchase. I attempted to buy the game through Ubisoft Connect, but the issue persists. There’s no clear reason why this is happenin...
I already owned the For Honor Standard Edition on Steam. To upgrade my experience, I decided to purchase the Gold Edition directly from Ubisoft. I completed the payment using my bank card, and the amount was successfully withdrawn from my account. However, the upgraded game has not been added to my ...
I purchased a game through Ubisoft, but I can’t even access my account to play it. Each time I try to log in, I’m met with issues, and despite numerous attempts to reset my password, no verification code ever arrives. This system is incredibly frustrating. The game is bought and paid for, but it’s c...
I recently purchased a game from Ubisoft, but I’m unable to download it because the system requires me to log in. When I try to log in, it won’t let me, so I’m stuck unable to access the game I just paid for. It’s only been 10 minutes, but I’m already frustrated and considering requesting a refund. ...
I either forgot the password to my Ubisoft Connect account or it has been compromised. Regardless of the cause, I’ve been completely locked out of my account for days. I submitted a support request hoping to receive help or at least an update, but I haven’t heard anything back. There was no confirma...
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