I recently had a terrible experience with Turkcell's technical service. The staff took ₺600 in cash from me, but now that same person is saying he never got any money from me. He might not say it out loud, but I totally know what went down. This situation has made me feel really disappointed and betrayed by a company I thought I could rely on. It's tough to see how Turkcell lets their staff act this way, putting customers in risky situations like this. I’m concerned that this person could exploit others like they did before, and it seems like there’s no action being taken to prevent it. I hope Turkcell looks into this situation thoroughly and makes sure that nobody else has to deal with this kind of problem.
In April, I was contacted by the Turkcell finance department and informed that a loan of ₺66,000 had been taken out in my name using my Turkish ID number. Previously, a device had also been issued in my name without my consent. My line is currently being actively used. Despite repeatedly contacting ...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I had a bad experience with a worker at the Harbiye office of Turkcell. Without our permission, the employee faked a signature and opened a new line in our name. They then said we owed money on it and even threatened to sue us. We have strong proof of what they did and have already sued them. Even t...
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