I purchased a Tineco Floor One Stretch S6 less than a year ago, and it has a severe water leak coming from the water tank. Customer service told me that no replacement spare parts are available. I paid $493 for this machine, and this lack of support is completely unacceptable. If you sell a product, you are obligated to maintain spare parts for it—otherwise, issue a full refund.
I sent in my Tineco Floor One S5 Combo Plus to get the charging unit lid repaired, as it had a crack and break. I wasn’t... even expecting it to be covered under warranty—fair enough. But to my surprise, they quoted me the price of the entire unit, saying the part can’t be sold separately. Worse yet, t
I purchased my Tineco Floor One 3 vacuum cleaner in April 2024, and even though it is still under warranty and I have us...ed it with great care, I am experiencing the same malfunction for the second time. The device releases water but does not suction it back. I had the exact same issue about three mo
I purchased the Tineco Floor One S3 cordless vacuum hoping for a premium cleaning experience, but instead, I’ve been dea...ling with the same issue three times within a year. Each time, I sent the product in for repair, it was “fixed” and returned—only for the same malfunction to occur again shortly af
About a year ago, I purchased a Tineco Floor S5 wet/dry vacuum cleaner from the Elazığ Media Markt store. Without any dr...ops or impacts, a crack developed around the screw mounting area in the clean water tank compartment, which eventually broke completely and rendered the device entirely unusable.
In November 2022, I purchased the Tineco Floor One S3, expecting durability and long-term quality. Over the course of tw...o years, we used it no more than 20 times, always following the maintenance instructions and storing it carefully. One day, I turned it on, and it released water and shut down afte
