TimeBucks KYC Verification Rejected Without Explanation and Withdrawal Blocked

I am writing to report a serious problem with the identity verification process on my TimeBucks account, specifically in the withdrawals section. I attempted to verify my identity by submitting valid, clear and authentic documents, carefully following all the instructions provided on the platform. Even though I complied with the requirements, my identity verification was rejected. The only information I see is a message saying that the verification was not completed, without any clear explanation of the reason or indication of what is supposedly wrong with my documents. After this first rejection, the system has not even allowed me to start a new verification attempt, which leaves my account blocked and prevents me from withdrawing my balance. Because of this, I request that my case be treated with priority and that a manual review of my verification be carried out by the responsible team. I also request a specific explanation of why my verification was rejected and clear and objective guidance on what needs to be done to regularize my account and complete the process correctly. I expect a serious, complete and non-automated response, as well as a solution to this situation, preferably with the manual approval of my verification if my documents are in order, so that I can continue using the platform and make withdrawals without further problems.