Turkcell Superonline Charged Me Despite Returning the Modem with Proof of Delivery
I canceled my Turkcell Superonline ADSL internet service with account number 110209935982 and customer number 11934715 on 03.12.2024. I returned the modem with its cable through Yurtiçi Kargo on 06.12.2024, using shipment code 707598834242. It was delivered on 07.12.2024 at 10:38 with document number XS834242. Despite the modem being delivered, Turkcell issued a bill of ₺610.17, claiming the modem was not returned. When I called Turkcell's customer service at 532, they confirmed that shipment code 707598834242 was visible in their system. I kindly request the cancellation of the ₺610.17 invoice and expect a prompt response regarding the matter.
Hello Ms. Sinem, We are diligently following up on the request you submitted to our customer service. You will be informed by our teams once it is resolved. You can use the Turkcell app for any information and assistance requests. Best regards, Turkcell Superonline
Upon my request, they called and said, "Yes, your package has reached us. We are reviewing it." It's a ridiculous approach. They also told me to call again on January 2nd to find out whether the invoice has been canceled. Due to the lack of infrastructure, there is a mandatory cancellation situation. I have sent the modem. You have received it. Yet, you issue a penalty invoice claiming it hasn't arrived. And then you advise me to follow up on it. Unbelievable!
I provided the cargo code and filed a complaint. What is this invoice still for?
