Sugo iOS App Won’t Delete My Account and Keeps Showing “Data Error”
As of yesterday, I’ve been trying to delete my account on the Sugo iOS app, but the process never completes. When I follow the account deletion steps, I repeatedly receive a “data error” message on the screen, and the deletion does not go through. Despite trying nearly 20 times since yesterday, I have not been able to delete my account.
I also tried uninstalling and reinstalling the app and attempting the process using different internet connections, but the result did not change. Each time, I encounter the same “data error” message. I’ve also tried contacting Sugo about this issue, but I haven’t received any support or response so far.
The email address registered on my Sugo account is m*******@icloud.com**. I am requesting that my account be closed immediately and that all of my personal data be completely and permanently deleted.
Dear User M*******, First of all, we would like to express our regret that we have learned you wish to delete your Sugo account. To delete your account, we kindly ask you to follow the steps below: ✅ Log in to the app. ✅ Go to the Settings menu. ✅ Then select the Account and Security option. ✅ Click on the Delete Account option here. ✅ On the screen that appears, type “delete” to confirm the action. When you follow these steps, your account will be permanently removed from the system. If you still encounter a technical issue, please get back to us with your Sugo ID number, registered email or phone information. Our support team will assist you as soon as possible. We would be happy to see you again among us in the future. Thank you for your interest and understanding. Sincerely, Sugo Support Team
