Sugo Hostess Agency Closure Request
I am a user of the Sugo application in Egypt and I had a hostess agency linked to my account. On June 28, 2026, I submitted a request to permanently close this agency from my account by email. In their reply, Sugo support informed me that the agency would be closed within 72 hours, but until now nothing has been done and the agency is still active. The agency details are as follows: Name: Malak Kamel I*** Abdel Aziz I*** National ID Number: 30705061400*** Agency ID: 36*** Account ID: 226762*** I no longer have access to the account myself, as I had previously entrusted management of the agency to another person while I focused on my studies, and this person now refuses to return it to me. Because of this, I can only communicate with you by email. After the first reply promising closure within 72 hours, I sent another email to follow up, but I did not receive any further response and the situation remains unresolved. I respectfully request that the hostess agency mentioned above be permanently closed and removed from my account, that access for the current manager be revoked, and that full control over the account be returned to me. I ask that this be done as soon as possible, based on my previous written request and the agency details I have provided.
Hello, Thank you for contacting us. We understand your concern regarding the agency linked to your account. To help restore access to your account and transfer ownership back to you, we kindly ask you to provide a phone number that is not currently linked to any Sugo account, including the country code (for example, +20 XXX XXX XXXX). In addition, we kindly ask you to submit a new verification photo. Please do not use your national ID card in the photo. Instead, hold a handwritten note showing your Sugo Account ID and today's date. The information should be clearly visible in the photo. Once we receive the phone number and the new verification photo, our team will verify the information. If the phone number is not associated with another Sugo account and the verification is successful, we will bind the number to your account and proceed with the necessary steps to help you regain access. If you have any further questions or require additional assistance, please feel free to contact us through the Live Support feature available within the Sugo app. Kind regards, Eren Sugo Support Team
Why no answer after I submitted the required information
Hello, Thank you for reaching out, and I sincerely apologize for the delay in getting back to you. I have confirmed that we received the phone number and verification photo you submitted. I understand your concern, and I have forwarded your case to the relevant team for review. They will verify the information and proceed with the next steps as soon as possible. We truly appreciate your patience during this process. If there is any update or if additional information is required, we will let you know promptly. If you have any other questions, please don't hesitate to contact us. Have a great day! Kind regards, Eren Sugo Support Team
Dear Sir, Until today I didn't receive any reply or solve to my complaint
Sugo uygulamasında bağlı olduğum hostes ajansını kalıcı olarak kapatmak için 28 Haziran 2026'da talepte bulundum, 72 saat içinde kapanacağı söylenmesine rağmen hâlâ aktif ve erişimim yok. Belgeleri gönderdim ancak hiçbir yanıt alamadım, ilgi zayıf kaldı.
