I am a user from Haripur, Pakistan, and I am having a serious problem with my Sugo account and my Realme C21 device. Today, I suddenly started seeing a warning that my account has logged in on another device, even though I have never shared my account information or used Sugo on any other device. After this, it appears that my device has been banned from Sugo, and I can no longer use my account normally. I have not shared my login details with anyone, and I only use my account on my own Realme C21. I have also not been contacted by Sugo with any clear explanation about suspicious activity or a policy violation. Because of this, I am very worried that my account or device has been mistakenly flagged or banned. I kindly request that you urgently review my account and device status, remove any possible ban on my Realme C21, and allow me to access and use Sugo again. I also ask you to inform me clearly about the reason for this situation and what I can do to keep my account secure in the future.
I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am un...
I am using the Sugo app on an Android device and recently I have been unable to log in properly. When I open the app, it shows a warning that my device is not normal or is flagged, and I cannot proceed with a normal login process. This problem still continues and happens every time I open the app. I...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
For about a week now, when I try to access Sugo on my primary device, a warning appears on the device screen stating that the “current device is flagged for suspicious activity and violations,” and because of this, I am unable to log into Sugo. Although I was previously able to use the app without a...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
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