The Sugo app linked to my Apple account has been withdrawing money from my account for a long time without my request or consent. Since last year, automatic withdrawals have been made without me taking any action, and this situation has become extremely frustrating.
Because of these unauthorized charges, I have lost at least $2,350 so far. The payments are being taken from the account connected to my Apple ID, and they appear under the email address associated with it. When I contacted Apple about this issue, I was told that the problem was coming from the application itself and that I needed to reach out to Sugo. I am now requesting that these unjust withdrawals be stopped immediately and that all amounts collected from me up to this point be fully refunded.
I ask that these transactions—made without my permission or explicit consent—be investigated, that a written explanation be provided to me, and that my grievance be resolved as quickly as possible.
A few days ago, I downloaded the Sugo app and bought some coins to explore its features. However, I didn’t like the app at all and decided to delete both my account and the app from my phone. Despite that, I recently noticed that unauthorized withdrawals are still being attempted from my bank accoun...
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...
My account on the Sugo mobile application was suspended — effectively shut down — without any clear explanation given to me, solely because one person reported it. I find it extremely unfair and arbitrary that such an action was taken without a proper reason. Since my account was suspended, I can n...
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
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