Sugo App Making Unauthorized Apple ID Charges Totaling $2,350 Without My Consent
The Sugo app linked to my Apple account has been withdrawing money from my account for a long time without my request or consent. Since last year, automatic withdrawals have been made without me taking any action, and this situation has become extremely frustrating.
Because of these unauthorized charges, I have lost at least $2,350 so far. The payments are being taken from the account connected to my Apple ID, and they appear under the email address associated with it. When I contacted Apple about this issue, I was told that the problem was coming from the application itself and that I needed to reach out to Sugo. I am now requesting that these unjust withdrawals be stopped immediately and that all amounts collected from me up to this point be fully refunded.
I ask that these transactions—made without my permission or explicit consent—be investigated, that a written explanation be provided to me, and that my grievance be resolved as quickly as possible.
Dear M******* User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request so that we can check the relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and we want you to know that we are always by your side. Sincerely, Sugo Support Team
