Stardoll Account Recovery Fails After Deactivation and Broken Devices

I am currently unable to access my Stardoll account under the username Siren, which I created on October 14, 2024. I do not remember my account password, as it was saved only on my previous phone. I logged in for the last time around August 5 and subsequently deactivated the account. Shortly after, I regretted my decision and wanted to reopen the account, but because both my phone and laptop suddenly broke, I could no longer access those devices.

Currently, I am attempting to log in via the Chrome browser on a different laptop, but since I do not know my password, I cannot log in, and I am also experiencing issues during the password reset step. Even though I enter the correct password for the Google email address linked to the account, Google does not allow me to sign in from a different device due to extra security measures. For this reason, I cannot complete the password update or reset process for my Stardoll account.

I requested help by explaining the situation in detail through Stardoll's "contact us" support line, but I received no response. As a user who frequently purchased Royalty and Superstar packages and invested both money and effort into the app, I want my account named Siren to be verified and reactivated, along with password access provided. I am ready to complete the necessary security verifications to regain my account, and I expect a prompt response from the Stardoll team.

Thank you.