Spigen’s MagSafe case doesn’t align properly, how can I fix the magnetic misalignment?

If your Spigen MagSafe case doesn't line up right, it could be because the magnet ring inside the case isn't lined up right or because third-party devices aren't placed correctly.

First, take off the case and check to see if any dust or dirt is getting in the way of the fit. Carefully put the case back together, pressing down evenly around the sides to make sure it fits well. Then, put your MagSafe accessory on to see if the balance gets better.

Some users say that third-party MagSafe devices don't sit right because the magnets aren't always in the right place.

You should check the case to see if the problem still happens even if you use an Apple-approved MagSafe charger or device.

In this case, don't use magnetic bands or plates unless they are perfectly centered and work with your phone model.

If the alignment problem doesn't go away, you can email Spigen at [email protected] or go to www.spigen.com for help or to ask for a replacement under the guarantee.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.