Soyo Reactivation Of My Account

I am writing regarding my SOYO mobile app account, which has been banned. My SOYO ID and username are 5164727** / Lucie. I noticed the ban on 6 September and have been unable to access my account since then. I believe this ban may have been applied in error. I have already contacted SOYO support, but I have not received any response yet. I am willing to fully comply with SOYO’s rules and community guidelines going forward. I kindly request that my account be reviewed and fully reactivated, or that I am at least clearly informed of the exact reason for the ban so that I can address any issue on my side.