Smooche support isn't replying; how can I get them to respond?

Smooche lists [email protected] and its website contact form as its official support channels, and says it normally replies within 24 hours Monday–Friday.

Send one concise follow-up through both channels with your order number, purchase email, date, and the exact resolution you want, and check spam/junk folders for replies.

For a return/refund, keep screenshots of your messages and proof that you contacted Smooche within the applicable return period; its published refund policy currently states 30 days from delivery.

If there is still no response after several business days, contact your card issuer or payment provider to ask about its dispute process and deadlines.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.