Smooche hasn't delivered my order; how can I get a refund?

If Smooche hasn't delivered your order,

Review your order first;

• Check:
– Your order confirmation and expected delivery date
– The latest tracking information
– Any shipping delay or delivery notifications
– Whether the carrier marked the package as delivered

• Confirm:
– Your shipping address is correct
– The expected delivery window has passed
– There were no failed delivery attempts
– The order wasn't canceled or returned to the sender

Gather evidence;

• Save screenshots showing:
– Your order confirmation
– The tracking status
– The expected delivery date
– Any delay or delivery notifications

• Keep:
– Order number
– Tracking number
– Payment receipt
– Previous support conversations

Contact Smooche support;

• Request:
– Verification of your order's current status
– Assistance locating or replacing the missing order
– A refund if the order cannot be delivered and you're eligible
– Confirmation of when the refund will reach your original payment method

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.