Skyscanner showed availability but payment failed repeatedly, how can I complete the booking?

If Skyscanner showed availability but payment failed repeatedly and you want to complete the booking;

Contact the booking partner (OTA) or airline and Skyscanner with a clear escalation;

• State that Skyscanner showed the flight as available but payment fails at checkout
• Provide the route, travel dates, airline, booking partner, fare shown, and exact payment error message
• Mention how many times you attempted payment and whether the fare changed

Ask them to;

• Confirm whether the fare was actually still available at the time of payment
• Explain why payment keeps failing (fare expired, system sync error, payment gateway issue)
• Manually complete the booking at the shown fare if availability was valid
• Provide a working payment alternative or link

To improve your chances immediately;

• Try booking directly on the airline’s website
• Use a different browser/device or incognito mode
• Avoid multiple rapid payment attempts (can trigger fraud blocks)
• Use a different card or payment method if possible

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.