Simple Life Unauthorized Credit Card Charges and Refund Request

I am filing a complaint about credit card charges made under the name Simple Premium / Simple Life without my knowledge or authorization. I have never registered for a membership or subscription under this name, nor have I agreed to any contract or authorized any payments. Despite this, I discovered a charge of 1,499 TRY on my credit card dated September 25, 2026. My statement displays only this name, with no further explanation, and I have also noticed similar charges in previous months.

I contacted my bank's customer service department by phone and disputed the transactions as unauthorized. During the call, I was instructed to submit a written complaint. I request the cancellation of these transactions, which were made without my knowledge or consent, and a full refund of all amounts charged to my card. I also request that the company investigate how these transactions were processed and what authorization, if any, they were based on, and provide me with a written explanation.

I expect the company and my bank to investigate these unauthorized charges promptly and to provide me with information about the measures being taken to protect my card details and ensure their security.