I subscribed to ShortTV / ShortMAX on March 26 with a test promotional subscription of USD 1.99 at 3:11 pm. On the same day, March 26 at 10:03 pm, I sent an email to [email protected] requesting the cancellation of my subscription within the first promotional 24 hours, before any regular subscription billing started. Despite this clear and timely cancellation request, on March 27 at 3:11 pm I was billed USD 19.99. After noticing this, I sent a second email on March 28 at 3:28 pm reinforcing my cancellation request, and then a third email on March 29 at 9:50 pm, again asking for cancellation and correction of the charges. I only received automated responses stating that the issue would be solved within three days, but no real action was taken. On April 3 at 3:11 pm, I was billed yet another USD 19.99. In total, there have been two incorrect charges of USD 19.99 each, adding up to USD 39.98, even though I requested cancellation in time. Additionally, the ShortTV / ShortMAX app does not appear on my iPhone in a way that allows me to cancel the subscription myself, which leaves me dependent on the company to process the cancellation. I request that my subscription be considered cancelled as of my first email on March 26 at 10:03 pm, that all further billings stop immediately, and that both incorrect charges of USD 19.99 on March 27 and April 3 be fully refunded. I also ask for written confirmation that my subscription has been cancelled and that no further charges will be made to my account.
I have a weekly subscription with ShortMax, accessed via their website on my Android phone, and I have been trying unsuccessfully to cancel it. I first attempted to cancel on 03/13, and then again on 03/20 and 03/27, but the cancellation option does not come up on the website. The app also does not ...
On March 18, I subscribed to a Shortmax subscription and on the very same day I sent an email to the support address they provided, clearly requesting the cancellation of my subscription. I received an automatic reply stating that my issue would be resolved within 3 days, but no one has contacted me...
I signed up for a weekly Shortmax subscription for $15.99 on 3/18/2026 using my bank card. After this first payment, I did not receive any access to the subscription, and I was then told a few days later that I needed to make another payment of $12.99. I made this second payment and only then got ac...
I had a Shortmax TV weekly subscription which I canceled through the app after the week of March 3rd, 2026. Despite canceling, I was still charged again this week for the weekly subscription. I request that my Shortmax TV subscription be fully canceled immediately and that the improper charge of 19....
I have been experiencing ongoing billing problems with my ShortMax Innovations subscription, despite having cancelled it correctly. For about the past two months I have been charged multiple times in a week, every week, for a subscription that I no longer wish to use. Each charge is for $19.99 USD, ...
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