I am being repeatedly charged for a ShortMax subscription that I have already requested to cancel, and I am unable to manage or stop it through normal channels. I originally downloaded ShortMax through Google Play, but it has never appeared in my Google Play subscriptions list, so there is no option there to cancel it. Instead, the subscription fees are being charged directly to my bank account by Signal Financial Federal Credit Union. I first requested cancellation of this subscription on February 11, 2026. Despite this, I was charged again on February 25 and March 3. Since the subscription is not visible under my Google Play subscriptions and the charges come through my bank, I contacted Signal Financial Federal Credit Union for help. They only told me to call a phone number, which did not resolve the issue or stop the billing from continuing. I am requesting that the ShortMax subscription be fully cancelled immediately and that I be refunded for the two additional charges made after my cancellation request, dated February 25 and March 3, 2026. I also want written confirmation that the subscription has been canceled and that no further charges will be taken from my account.
I had a subscription to the ShortMax service from ShortMax Innovations through Google Play, which I canceled on December 22, 2025. Despite this cancellation, ShortMax Innovations has continued to charge my card $19.99 every week. Since canceling, I have been charged on the following dates: 12/26/202...
I have a weekly subscription with Shortmax that I am unable to cancel. The app does not show any option to cancel, and Shortmax itself does not appear under my subscriptions in the Google Play Store, so I cannot stop the automatic payments from there either. This is my second week using Shortmax, an...
I am unable to cancel my subscription to the Shortmax app. There is no subscription cancellation option within the app, and because my subscription does not appear in the Google Play Store, I cannot manage it there either. There is also no section or guidance on their website for canceling the subsc...
I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
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