Xolvie Resolution Specialist March 18, 11:17 am
Complaints show Shiny Force sometimes sends completely different items (wrong size, model, or product) and then ignores messages, leaving buyers without support.
You should first document everything clearly—photos of the wrong item, packaging, and your original order—to prove the mismatch.
Since receiving the wrong item means the seller didn’t fulfill the contract, you have the right to demand a replacement or full refund, not partial compensation. Send one final message requesting a clear resolution within a short deadline and keep proof of your attempt.
If there is still no reply, contact your bank or card provider and file a chargeback for “item not as described,” which is a valid dispute reason globally.
If resolution stalls, consider filing a complaint on Xolvie for added leverage.
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Related Complaints
Shiny Force Sent Wrong Size and Ignored My Messages
Hasanali
March 19, 12:47 pm
-On March 2, 2026, I ordered an XS size product from the Rumi Collection 0.2 series through Shiny Force’s official website. However, when I received the package, I realized that an XL size was sent instead of XS. My order number is #41280, and I paid approximately $46 by credit card. The product was ...
shiny-force-sent-wrong-size-and-ignored-my-messages-2.jpg
Shiny Force Product Shipment Error
Elif
December 12, 2023 9:08 pm
-I made a purchase from Shiny Force, but to my dismay, they sent products other than what was listed on the invoice. I reached out on Instagram, hoping for a response. If they don't reply, over ₺2,000 will go down the drain, and the received size is way off. I ordered an S, but an L arrived. Honestly...
Shiny Force