I bought the Roborock Q Revo S model 40 days ago, but the Velcro tape that was attached to the device to keep the mop in place has entirely detached from the main device. In other words, the Velcro, which is supposed to hold the mop and attachment together, has entirely lost its function and has disconnected from the attachment. This cannot be attributed to human error, and the Velcro's loss of quality in such a short period of time obviously indicates a manufacturing problem. Despite this, the service called me today and requested 830 TL in replacement fees. Charging me for the poor quality of a product caused by a manufacturing defect is entirely illegal. I intend to exercise all of my legal rights in this situation. Don't make the same mistake I did: don't purchase Roborock items! Because, regardless of the issue, your product's so-called "warranty" does not cover anything. Please let me know if you require any further tweaks!
After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in ...
We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
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