My Revolution Beauty order arrived damaged — how do I request a replacement?

When a Revolution Beauty order arrives damaged, you can request a replacement by following a clear, well-documented process to ensure your claim is handled properly:

• Do not use the damaged products: Keeping them unused is essential for the replacement to be approved.

• Document the damage immediately: Take clear photos of the outer packaging, inner packaging, the damaged product, and the shipping label. If there is leaked liquid or breakage, make sure it’s clearly visible.

• Review your order confirmation: Have your order number, delivery date, and proof of payment ready.

• Contact official support: Submit your claim through Revolution Beauty’s customer support channel, stating that you are requesting a replacement for items damaged during shipping. Attach all supporting evidence.

• Be precise in your request: Specify which product arrived damaged, its condition, and whether you prefer a replacement or a refund (many brands prioritize replacements).

• Request written confirmation: Ask for a case number and an estimated resolution timeframe.

If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform other customers.