Regal Refrigerator Failed Twice and Service Still Charged Me

We purchased a Regal-brand refrigerator, and even though the product is still very new, we experienced a serious malfunction. The refrigerator’s display/control board burned out. We contacted the authorized service center, and they came to repair it after about 10 days. However, less than 30 minutes after the repair, the refrigerator experienced the exact same failure again.

The service center tried to explain the issue by claiming it was caused by an electrical problem. However, none of the other electronic devices in our home have experienced any issues at all. The fact that only this newly purchased refrigerator’s control board burned out, and then failed again almost immediately, strongly suggests that the problem is related to the product itself or the repair that was performed.

Despite this, we were asked to pay a fee for a product that is new and still under warranty. I am requesting that Regal replace this refrigerator without charging any additional fees, or alternatively, provide a completely free and permanent repair under warranty. I want this issue to be resolved as soon as possible and do not want to suffer any further inconvenience.