I purchased a pair of glasses from the authorized Ray-Ban dealer in Sirkeci for ₺2400 in August. However, after just 15 days, the frames started peeling off. Since I really liked the style, I requested a replacement. Unfortunately, there was no available stock, and authorities confirmed it was a product defect. They assured me that a new pair would be sourced from abroad. Fast forward to January 2024, and there's still no sign of customs clearance after five months. This is incredibly frustrating! If the product hasn't cleared customs in five months, why is it being sold in Turkey? I intend to share this complaint on global complaint sites. I spent the entire summer of 2023 without glasses, and it seems like the situation will persist into 2024. Isn't there a regional or general manager responsible for such matters? Is this level of service acceptable? I'm willing to bet there won't be any response to this complaint within 15 days. If necessary, I'm ready to take this matter to court. I'll go all the way to Ray-Ban in Italy and the USA, translating and posting my complaint. I am determined to make my dissatisfaction known under the slogan "Where is Ray-Ban?" to caution others against getting ripped off.
On 05.07.2024, I bought a stylish pair of Ray-Ban sunglasses for 4720.00 TL from Emo Optik at Kayseri Park AVM. Surprisingly, a little over two weeks later, on 21.07.2024, I made the unfortunate discovery that the glasses had melted due to being left in the car, even though they were in their protec...
On October 19, 2019, I bought a pair of Ray-Ban sunglasses (model: Ray-Ban 2180 710/73 49) from the Podium Mall store in Kırıkkale. Even though I always store them in their case, the outer layer of the sunglasses has started to peel off lately. The glasses are in perfect condition, but the peeling g...
I purchased a pair of Rayban sunglasses from the Atasun Optik store in İskenderun Prime Mall about 1.5 years ago. For about five months now, I've been experiencing peeling on the lenses. I've used them diligently and never left them in the sun. While the warranty period for the product was still und...
On the evening of May 23, 2025, I bought a pair of Ray-Ban sunglasses from the Atasun Optik store at Osmaniye Park 328. The product was quickly handed to me after being pulled from a stack without proper inspection. When I got home, I noticed damage on the sunglasses. The next day, I returned to the...
I bought Lacoste brand sunglasses via Amazon Turkiye on 27.02.2023. One of the product glasses started to peel off after a while. Thereupon, I requested repair or replacement of the product under warranty, but Amazon Turkey stated that such a thing was not possible because the product came from abro...
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