Purina Gourmet Cat Food Arrived Spoiled and Infested

Purina Gourmet Cat Food Arrived Spoiled and Infested
Purina Gourmet Cat Food Arrived Spoiled and Infested
Elif
Purina
28

On September 12, 2025, I purchased Purina Gourmet Chicken Cat Food through Hepsiburada and experienced a serious issue. When the package arrived, I discovered that the food was spoiled and infested with worms. Even though the expiration date was listed as 2026, encountering such a condition was shocking and very disappointing.

I reported the issue to both Hepsiburada and Purina customer service, but so far I haven’t received any resolution. I returned the product, yet they sent me the same item again. I initiated another return request and am still waiting for the matter to be resolved.

I am requesting a full refund or that a new, safe, and properly packaged product be sent to me instead. I kindly ask that my issue be addressed as soon as possible.

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