Purina Gourmet Cat Food Arrived Spoiled and Infested

Purina Gourmet Cat Food Arrived Spoiled and Infested
Purina Gourmet Cat Food Arrived Spoiled and Infested
Elif
Purina
September 22, 2025 2:28 PM28

On September 12, 2025, I purchased Purina Gourmet Chicken Cat Food through Hepsiburada and experienced a serious issue. When the package arrived, I discovered that the food was spoiled and infested with worms. Even though the expiration date was listed as 2026, encountering such a condition was shocking and very disappointing.

I reported the issue to both Hepsiburada and Purina customer service, but so far I haven’t received any resolution. I returned the product, yet they sent me the same item again. I initiated another return request and am still waiting for the matter to be resolved.

I am requesting a full refund or that a new, safe, and properly packaged product be sent to me instead. I kindly ask that my issue be addressed as soon as possible.

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