I own a Samsung A35 smartphone, and for the past four days I have been unable to open the PUBG Mobile app. Every time I try to launch the game, one of two things happens: either the screen remains completely black, or the PUBG logo freezes on the display and the game never loads.
I have already tried basic troubleshooting. I uninstalled and reinstalled the app, and I confirmed that I have enough storage space available on my device. Despite these steps, the problem continues to occur. This is now the second time I’ve faced this exact issue, and it happens every single time I attempt to open the game.
My PUBG Mobile account has paid content linked to it, including Royal Pass purchases and UC top-ups. My account ID is 51340397261. Since this problem began without any update or change on my side, I suspect it may be a compatibility issue with the Samsung A35 or a technical bug introduced by the game itself.
I urgently request that PUBG Mobile technical support investigate this issue, confirm why the game no longer launches on the Samsung A35, and provide a fix or patch so that I can access my account and the paid items I have invested in. Customers who spend money on in-game purchases should not be left locked out of the game.
I have been playing PUBG Mobile on my Samsung A35 5G device, downloaded from the Samsung Store. For about one year, I have been unable to make any in-game purchases. Whenever I attempt to buy something, I receive the warning: “For your security, payment has been restricted.” I cannot complete a tra...
I am experiencing a recurring payment issue in PUBG Mobile on my Samsung A34 device. About 10 minutes ago, I attempted to make an in-game purchase worth ₺37, but the transaction was blocked with the message: “For your security, payment has been restricted.” As a result, the purchase was not complete...
I am having trouble accessing PUBG Mobile. It is really frustrating. I have attempted to uninstall and reinstall the game, but I am still unable to access it. Whenever I attempt to launch the game, all I see is a black screen. I have never encountered this issue in the past, and I am perplexed as to...
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Hello, I’m trying to log into my PUBG Mobile account, but I keep getting an error message every time I attempt to access the game. I have no idea what caused this issue—my account was fine, and now it's suddenly inaccessible without any explanation. I haven’t broken any rules, used cheats, or viola...
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