On October 15, 2025, my PUBG account (Player ID: 545***104) was stolen. I recovered it on October 18 and logged in around 12 p.m. that day. I didn’t log in again that night, but when I woke up the next morning, I saw that my account had been banned for 10 years, even though I hadn’t played any matches. It appears that cheats were installed on my account, but this was done completely without my consent. I’ve been playing this game for six years and have never had any involvement with cheating. During the period when my account was stolen, someone tried to access it from another device but failed due to the secure device restriction. I found no suspicious activity or viruses on my Android device. I have spent approximately $2,145 on this account, making payments via credit card, debit card, and mobile payment. I contacted PUBG customer support multiple times, but each time they closed my case with the message “invalid penalty appeal,” and my issue remains unresolved. There has been no other suspicious activity on my account. I request that my account be reinstated, and if that is not possible, I ask for a full refund of all the money I have spent.
I purchased my PUBG account with the game ID 5323***918 and have been playing since 2022 without any issues. However, on 30October2025 at12:24,my account was suddenly banned for10years. I was shocked to see such a ban because I have never used any cheats, mods, or unauthorized add-ons during my game...
I purchased and played PUBG Mobile via pubgmobile.com, and my account was recently stolen. After the theft, I discovered that my account was permanently banned for 10 years. I am extremely frustrated because I had no involvement in any misconduct or violation of the game rules. This ban was clearly ...
Dear PUBG Mobile team, I am E*** S***** G****, the owner of account ID 5210***64. I have been playing with the account since July 10, 2018, and made my first payment on November 17, 2019. I have consistently played the game actively and in compliance with the rules, and I have never been banned duri...
On February 8, 2025 at 8:18 PM, my PUBG Mobile account — which I used on a Redmi Note 14 C — was banned for 10 years. I had temporarily given the account to a friend so they could farm rank, but I do not know what they did. The PUBG team did not provide any explanation for such a long ban and I have...
My PUBG Mobile account was banned for 10 years because it was hacked, and the hacker used cheats on my account. Now, I am permanently banned for something I didn’t do. I have contacted PUBG support multiple times, explaining the situation, but they refuse to lift the ban. My account was stolen, exp...
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