On August 17, 2025, during the night, my PUBG Mobile account (ID: 5834****15), which I was using on my Redmagic 8 Pro, was stolen after my phone was remotely formatted. By the time my device restarted, not only was my account compromised, but the phone number, Twitter, and Gmail linked to my account had also been deleted.
For nearly a month, I have been trying to recover my account by contacting PUBG Mobile customer support via email. Unfortunately, every response I have received has been negative, and no real help has been provided. I have completely lost access to my account, even though it contains years of progress and in-game purchases, including transactions dating back over three years.
I live in Gaziosmanpaşa, Istanbul, and I am extremely disappointed with the lack of support I have received. Losing an account I invested both time and significant money into is devastating, and being ignored by customer service only makes the situation worse.
I demand that my PUBG Mobile account be restored to me immediately and that proper security measures be taken to prevent this kind of theft from happening to other players.
My PUBG Mobile account (ID: 5834****15), which I was using on my Redmagic 8 Pro device, was stolen on the night of 17/08/2025 after my phone was remotely formatted. By the time my device recovered, the phone number, Twitter, and Gmail linked to my account had also been deleted. For about a month, I ...
On October 2, 2025, my PUBG Mobile account was hacked. I completely lost access to my account, which I was using on my Redmi Note 12 Pro device. The username and linked phone number were both changed without my consent. My registered email address is b*********@gmail.com**, and my User ID is 5184*61...
On July 19, 2025, my PUBG Mobile account (ID: 5462*72)** was hacked while I was playing through an iOS emulator. My account contained approximately ₺400,000–₺500,000 worth of in-game purchases. After the incident, I completely lost access to my account — my email address was changed, and a new phone...
I last logged into my PUBG Mobile account with in-game ID 5942314059 on July 14, 2025 at 9:39 PM, using my Xiaomi Redmi Note 13 Pro 5G device. After that date, I allowed a friend to access my account so they could play the game. As far as I remember, my friend first removed the linked phone number a...
I’m writing out of deep frustration regarding my PUBG Mobile account, which was hacked back in September 2020, and I have not been able to recover it since then. Despite previously emailing your support team with full account details and proof, I never received a response. I’m once again requesting ...
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