I was charged twice by PrinterPix and got no response from customer service, what steps help?

If you were charged twice by PrinterPix and customer service isn’t responding,

Start by collecting clear evidence—screenshots of both charges, order confirmations, and any emails—because you’ll need this for escalation.

Billing issues like duplicate charges and refund delays are commonly reported, especially alongside poor support response times.

Next, send one final written request to their official email ([email protected]) or support form, clearly stating it’s a duplicate charge and requesting a refund, so you have a documented attempt to resolve it directly.

If you still get no reply, consider filing a complaint on Xolvie to seek a resolution.