Prime Opinion Virtual Card Fails 3D Verification and Cannot Be Used for Online Purchases

I have been regularly participating in surveys through Prime Opinion for approximately 1.5 years. Today, both my friend and I encountered a 3D verification error when attempting to receive our payments. The message stated: “Your transaction could not be completed. Please enable your card for e-commerce transactions and try again.”

The virtual cards provided by Prime Opinion appear to be disabled for online and e-commerce transactions, which means they cannot be used anywhere. In particular, when we tried to use the cards on Trendyol, the transaction could not be completed because of this error, effectively preventing us from accessing and spending the money we earned.

I contacted the support team today, but they were unable to provide a solution. Because the virtual card cannot be used, I am losing time and am unable to spend the money I have earned through the platform.

I request that Prime Opinion make my virtual cards fully functional for online purchases, particularly on Trendyol, and generally enable them for e-commerce transactions without any issues. I also request that the 3D verification error be urgently and permanently resolved.

The email address associated with my Prime Opinion account is s**********@gmail.com.