Prime Opinion Reward Disappeared After Verification

On September 10th I completed a game task through Prime Opinion that I had been working on for days. The task was clearly listed in the app with a $90 reward, and after completion this amount appeared as pending in my account. Right after I completed the task and while the $90 was still pending, the app suddenly asked me to verify my account. I completed the verification exactly as requested by entering my phone number and going through the process. After that, my pending $90 disappeared and I received a message stating that “my rewards couldn’t be verified” and my account went under review, even though my balance still shows a smaller amount that I cannot properly claim. I also have screenshots showing the “Reward Couldn’t Be Verified” pop‑up and my balance being stuck under review. I contacted customer service and only received bot-like responses and inconsistent explanations. I was told that nothing could be done because “the game data wasn’t tracked.” If the game data truly wasn’t tracked, there is no logical explanation for how the $90 reward appeared as pending in the first place or why it was removed right before being added to my balance. This situation creates the impression of misleading behavior and has caused me to lose the reward I fairly earned after days of effort. I request that my account and the related task for the game “Chapters: Interactive Stories” be manually and thoroughly reviewed, and that the $90 reward that disappeared after verification be reinstated and credited to my account. I also expect my account review to be resolved promptly, that I can properly claim my rewards, and that I receive a clear, human explanation of what happened instead of generic scripted replies.