PrettyLittleThing didn’t include an item in my order, but it’s marked as “delivered.” What should I do?

One thing to check first if PrettyLittleThing marked your order as "delivered" but one item is missing is whether your order was split up and sent in more than one package. Check your dispatch emails and bills to see if the missing item is mentioned. If it isn't, it may come in a separate package.

If the item is listed but not included, you must contact PrettyLittleThing's customer service within 14 days of getting the package. Give your order number and information about the lost item so that the problem can be fixed quickly.

Use the form on their website to get in touch with customer help. Include all the facts that will help solve the problem quickly.

Keep copies of everything you send and receive, and check your email often for new messages. If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.