I can’t log into PostePay online, how can I regain access?

If you can’t log into PostePay online and need to regain access;

Contact PostePay support with a clear escalation;

• State that you are unable to log into your PostePay online account/app
• Provide your full name, registered email/phone number, card type (PostePay/PostePay Evolution), and last 4 digits of the card
• Describe the exact login issue (wrong credentials error, account locked, OTP not received, app crash) and when it started

Ask them to;

• Confirm whether your account is locked, suspended, or under a security review
• Explain the exact reason for the login failure (credentials, OTP/2FA, technical issue, security block)
• Reset or unlock your account and restore access immediately
• Provide a clear timeframe for regaining full access

If access is still not restored or support stops responding;

• File a complaint on Xolvie to report PostePay login access issues and seek help restoring your account