On April 7, 2026, at around 3:00 a.m., I made a deposit to my Pocket Option account via bank transfer using Opay. The transaction was successfully completed on Opay’s side, and the money was deducted from my bank account, but it has still not appeared in my Pocket Option balance as of now.
The payment was made via bank transfer through Opay with transaction reference ID 100004260406230015156587458072, and my Pocket Option account ID is 105561966. Despite the successful debit from my bank, my trading balance on Pocket Option has not been credited.
I contacted customer support and was told that the funds would appear in my account within one hour. However, even after the promised timeframe passed, nothing has been credited. This situation is preventing me from accessing and using my funds on the platform.
I request that my account be credited with the missing deposit immediately. If this is not possible, I ask for a full refund of the amount back to my bank account without any further delay. I also expect a clear explanation of what caused this issue and assurance that similar problems will not happen again in the future.
On 28 February 2026 at about 15:01, I made a deposit of 7,000 naira to my Pocket Option account via bank transfer from my Opay account. My Pocket Option account ID is 81420999. Although the money was successfully sent from Opay, the 7,000 naira has still not reflected in my Pocket Option balance eve...
I am writing to report a serious withdrawal issue I am experiencing with the Pocket Option app. On March 18, I requested a bank transfer withdrawal from my Pocket Option account (ID: 105561***) to my Opay Digital Bank account in Nigeria. The total withdrawal amount was 2,450,000 naira. Out of this a...
I am writing regarding an unresolved withdrawal issue with my XM Global standard trading account. On February 2, 2026, I submitted a withdrawal request for $334 to my local bank account via Opay. The $334 was deducted from my XM trading account, and the withdrawal is shown as successfully processed ...
I transferred money to my Pocket Option account and immediately shared the transaction receipt (dekont) as requested. Even though everything was done correctly on my end, they keep saying the money hasn’t arrived. It’s been three full days of back-and-forth, and all I’ve gotten are empty promises li...
I am a user of the Pocket Option platform, and I make my deposits through Vodafone Cash. On 13/12/2025, I deposited 400 Egyptian pounds from my Vodafone Cash wallet; the amount was deducted from my wallet, but it was not added to my Pocket Option account balance. This problem does not only happen on...
Comments