PK XD Account Recovery Request After Lost Device Access

I am writing regarding an ongoing account access issue with PK XD, a game my daughter has been playing for a long time. She had an account that she actively used for more than three years, and during that time, we made a total of three purchases on the account. Unfortunately, both her phone and tablet broke at the same time, so we can no longer access the account from her original devices. We purchased a new tablet and want to install the game and continue using the same account.

We were last able to access the account on September 12, 2026. We have a payment receipt dated June 21, 2026, for one of the purchases we made, which is important proof that the account belongs to us. However, we cannot remember exactly which account we used to log in years ago or what the password was. I have been trying different login options for days, but I have not been able to access the account. The only definite information we have is that the account username is “Sare#908188.”

I contacted the game’s support team by email about this issue, but it has been almost a week and I have not received any response. To ensure that my daughter’s years of progress and the money we have spent on the game are not lost, I request that access to our account be restored and that I be contacted as soon as possible. I am ready to provide the payment receipt and any other information I have if required.