PicMagic downgraded my export quality after I paid, how can I restore originals?

If PicMagic suddenly downgraded your export quality after you paid and you no longer see your original high-quality files;

First check whether you’re still on the plan or credit package that was supposed to include full-quality exports; some users report unexpected subscription changes or unclear billing that affects service access.

Download any versions you can access immediately, then contact PicMagic support with your order details and original files requesting access to the original exports or a refund/credit, attaching screenshots of the quality issue.

If you purchased through Google Play/App Store, you can also file a refund request through their purchase support within their policy window.

Should support be unresponsive, consider filing a complaint on Xolvie to seek a resolution.