Peugeot 408 Purchase – Extremely Disappointing Customer Service

In November 2025, we purchased a Peugeot 408 Yes Allure from Peugeot Mepa Automotive (Mepa Otomotiv) at the Yenibosna / Bahçelievler, İstanbul branch through a sales representative named Furkan. During every face-to-face meeting throughout the sales process, he clearly and repeatedly stated that the first service would be provided free of charge, and this was one of the factors in our decision to purchase the vehicle from this dealer. When approximately one year passed and it was time for the first service, we tried to contact the same sales representative. He completely stopped answering our phone calls. When we finally reached him via WhatsApp, he denied what he had promised in person and started asking questions such as “Do you have it in writing?” and “Do you have any proof?” instead of standing behind his word. We were also informed that the first service would not be free of charge and that payment would be required. What is even more upsetting than the unfulfilled promise is the attitude and language he used in our WhatsApp conversation. His messages included statements such as “Mind your own business, brother. Don’t annoy me, come on,” “Maybe I have a problem or something going on. I don’t have to answer every phone call” “Fine, then don’t message me”, “I still don’t understand what you’re trying to drag out” and “Yeah, you’re the toughest guy, apparently.” Being spoken to in this way by a sales representative after purchasing a vehicle is completely unacceptable and shows a serious lack of respect toward the customer. This situation clearly shows the contrast between the attention and interest shown before the sale and the attitude after the sale. Before the sale, the representative was extremely attentive and helpful; after the sale, our calls were ignored, the verbal promise of a free first service was denied, and we were met with rude and dismissive language. I am attaching screenshots of our WhatsApp conversation that show these messages. I request that Peugeot Mepa Automotive provide the first service free of charge as promised, offer a clear and sincere apology for the way we were treated, and take the necessary action regarding the sales representative so that other customers do not experience the same problem. Based on our experience, I do not recommend purchasing a vehicle from this sales representative.