Capitec Refund Request for Unauthorized PDFaid.com Charge

I am a Capitec customer and noticed an unauthorized card transaction on my account. On 10 October 2026 there was a “Recurring Card Purchase” to “Sc*pdfaid.com Dubai” in the amount of R649.99 that I did not approve or recognize. This payment was taken without my permission and I have never knowingly subscribed to or purchased anything from this merchant. When I contacted Capitec customer service, I was only advised to block my card, but this does not resolve the unauthorized transaction already taken from my account, nor does it properly address the risk of similar transactions in future. I request that Capitec urgently investigates this transaction, cancels it if still pending, and refunds the full amount of R649.99 to my account. I also want any recurring or future payments to this merchant to be permanently blocked so that no further unauthorized deductions can occur.