Unauthorised Credit Card Transaction by PDF Guru – Chargeback Request
Since January 2025, amounts have been debited from my account by PDF Guru without my consent. In total, 806 EUR has been taken from my account at Stadtsparkasse München, even though I did not authorize these debits or knowingly enter into any contract with this provider. I have already contacted the parties about this issue, but the debits have continued and I have still not received a satisfactory clarification of how my data and payment details were obtained or why these charges were made. I request a full refund of the total amount of 806 EUR that has been debited without my consent. In addition, I demand that all my personal data, including any stored card or account information, be completely deleted and that I receive written confirmation that my data has been removed and that no further debits will be made in the future.
Dear Nato, Thank you for reaching out to us and sharing the details regarding your account. We are deeply sorry to hear about your experience regarding the total amount of €806 debited from your Stadtsparkasse München account since January 2025. We fully understand your frustration and concern upon seeing recurring charges that you did not knowingly authorize, as well as your distress over not receiving a satisfactory clarification during previous attempts to resolve this. We take situations like this very seriously and want to thoroughly review your case to address your request for a full refund, ensure the complete deletion of your payment details and personal data, and confirm that no further charges will ever occur. To allow us to investigate these transactions in our system and process your request promptly, please email our support team. In your message, kindly provide: * The first 6 and last 4 digits of the card associated with your Stadtsparkasse München account. * Any email address you or someone in your household may have used when interacting with the service. * A copy or summary of the charges totaling €806. Once we receive your email, we will prioritize looking into your case and provide you with a full resolution and written confirmation. Sincerely,
I have already contacted your support team directly and provided all the requested information. I currently waiting for the promised refund to be credited to my account. According to your previous email, I should receive the refunded amount by 4 August. I will wait until then and expect the full refund to be processed as promised.
