Pdfguru Charged Me Multiple Times Without Consent
On November 20, 2025, at around 11:40 PM, I entered my card information on Pdfguru to make a $1 payment. However, I later saw that a total of $3 was withdrawn from my Yapı Kredi Bank card ending in 1279, without my approval. Instead of the single $1 payment I intended to make, three unauthorized charges were taken: $1, $1, and $1.
Even though I entered my card details only for the $1 payment, I do not accept these additional unauthorized transactions.
I request a full refund of all amounts withdrawn from my card.
Hello Burak, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the fact that on 20.11.2025 at around 23:40, while you were trying to make a 30 TL transaction with your Yapı Kredi Bank card (ending in 1279), three separate charges were made consecutively without your knowledge or consent—40.13 TL + 40.13 TL and 30.10 TL—for a total of 110.36 TL. We fully understand the inconvenience, concern, and your legitimate request for a full refund of the total 110.36 TL caused by encountering unexpected multiple charges when you intended to pay only 30 TL. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to help you by examining this matter in detail, identifying the three separate transactions, and resolving your issue. Please contact our support team directly by sending an email. In your message, include the receipts or screenshots of the 40.13 TL, 40.13 TL, and 30.10 TL charges. This will allow us to locate your account and transactions and assist you promptly. We look forward to your message so we can review the process in detail. Best regards, PDF Guru Team
