PDF Guru Charged After Misleading Trial Subscription
On 29 April 2026 I paid USD 0.99 on PDF Guru in Qatar to use their service for a one‑time PDF editing need. My aim was clearly to benefit from this single use, and I was not aware that I was being signed up for any kind of recurring paid subscription. Without any clear or noticeable warning that after a 7‑day trial I would be charged a much higher amount, PDF Guru stored my Mastercard debit card details from Commercial Bank of Qatar and automatically enrolled me in a subscription. On 7 May 2026, I was charged USD 49.99, which I consider misleading and not in line with my intention when I made the initial 0.99 payment. As soon as I noticed this situation, on 6 May 2026 I immediately cancelled the subscription and contacted Pdfguru customer support by email to request a full refund of the USD 49.99, explaining that I only wanted the one‑time 0.99 service. However, they only sent automated, scripted replies referring to a non‑refundable policy, without properly addressing my case or the lack of clear information about the automatic subscription. I request that PDF Guru review this issue, cancel any ongoing subscription permanently, delete my stored card details, and provide a full refund of the USD 49.99 that was charged against my will, as I only intended to use the one‑time 0.99 service.
Hello Kamal, Thank you for reaching out to us and sharing the details of your experience. We sincerely apologize for the inconvenience, frustration, and concern caused by the USD 49.99 charge on 7 May 2026 on your Commercial Bank of Qatar Mastercard debit card following your initial USD 0.99 payment on 29 April 2026. We also apologize for the automated replies you received from our customer support team when requesting a refund. We fully understand your distress regarding this unexpected charge and your clear request to have any ongoing subscription permanently canceled, your card details deleted, and the USD 49.99 fully refunded. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully review your case, re-evaluate your refund request, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, please include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of your Commercial Bank of Qatar Mastercard debit card. - A receipt or screenshot of both the USD 0.99 and USD 49.99 transactions. Once we receive these details, we will locate your account, re-examine your file, and assist you promptly. We look forward to hearing from you so we can address your case thoroughly. Best regards, PDFGuru Team
