Payeer Blocked My Wallet Without Notice
I am filing a complaint about my Payeer account being blocked without prior notice and my funds remaining inaccessible. My Payeer wallet ID is P1030953***, registered with the email address I use for this complaint. Until around 10 November 2025 I was able to log in and see my balance, which consisted of approximately 1 BCH, 10 Dash and 1,407 XRP, with a total value of several thousand US dollars. Afterwards, I discovered that Payeer had stopped operating in Belarus and my account became completely inaccessible. I did not receive any email or other notification from Payeer about the termination of service in my region, any deadline to withdraw my funds, or any instructions on how to secure my balance. My money was simply left locked in an account I can no longer access, which I consider a serious violation of user rights and trust. I tried to resolve this directly with the company by contacting [email protected], [email protected] and [email protected], but I have not received any response from any of these addresses. This situation leaves me without any official channel to withdraw or manage my own funds. I am requesting that Payeer manually reviews my case, confirms my identity through KYC if needed, and processes a full refund of my wallet balance (approximately 1 BCH, 10 Dash and 1,407 XRP) to an external wallet or cryptocurrency address that I will provide once contacted. I expect a clear explanation as to why no advance notice was given before blocking access to my account and how Payeer intends to prevent such issues for users in the future. I kindly ask that this issue be taken seriously and resolved as soon as possible by enabling a full payout of my remaining balance from my Payeer account.




