I was charged by OurHobbyFun but didn’t receive full access — how do I claim the promised service?

Here are clear steps to claim the promised access on OurHobbyFun:

• Verify the payment status
Go to My Account → Subscription and confirm that the charge shows as active. Save screenshots showing the payment and the features that are still locked.

• Force synchronization
Log out, clear cache/cookies, or reinstall the app if you’re using mobile. Then log back in to check whether access updates.

• Look for a restore purchase option
If there is a “restore” or “reactivate subscription” option, use it to force the system to revalidate the payment.

• Contact support with evidence
Use the official contact form:
https://ourhobbyfun.com/contact

Include the charge date, payment method, subscribed features, and which ones were not enabled. Attach proof of payment and screenshots.

• Demand a concrete solution
Request in writing either immediate activation of full access or a refund for services not delivered.

• Set a reasonable deadline
Ask for a response within 48–72 hours and keep the full communication history in case you need to escalate.

If none of these solutions work, consider filing a complaint on Xolvie to document the failure to deliver the service and see how other users managed to have the promised access honored.