When a user changes the template in Online CV and notices that part of the content has disappeared, this is usually due to incompatibilities between sections of the templates.
Although the system tries to preserve the information, some custom fields may not transfer correctly.
To try restoring the changes, you can follow these steps:
Check if the content is still saved in the previous template by temporarily switching back to it.
Use the “History” option if available, as some versions allow you to view earlier versions of the CV.
Contact Online CV support through their form specifying the issue and the template used.
It is also recommended to always save a copy of your content before making design changes.
Some users have reported on forums that they couldn’t recover everything, so being cautious is essential.
❗ If you're facing a similar issue, you're not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.